.help-grid {
    display: grid;
    grid-template-columns: minmax(320px, 0.8fr) minmax(320px, 1.5fr);
    gap: 16px;
    margin-bottom: 16px;
  }
  @media (max-width: 960px) {
    .help-grid {
      grid-template-columns: 1fr;
    }
  }
  .help-card {
    border-radius: 16px;
    padding: 30px 25px 50px 25px;
  }
  .help-muted {
    color: var(--bs-gray-600) !important;
    font-size: 16px;
  }
  .help-empty {
    color: var(--bs-gray-600);
    font-size: 16px;
    padding: 6px 2px;
  }
  .help-ticket-item {
    width: 100%;
    border: 1px solid #e5e7eb;
    border-radius: 12px;
    padding: 12px;
    background: #fff;
    text-align: left;
    display: flex;
    flex-direction: column;
    gap: 6px;
    margin-bottom: 10px;
  }
  .help-ticket-item:hover {
    background: #fff3e4;
    border-color: #e9ae64;
    box-shadow: inset 3px 0 #d97706 !important;
    transition: background-color 0.2s;
  }
  .help-ticket-item.is-active,
  .help-ticket-item.is-selected {
    background: #fff3e4;
    border-color: #e9ae64;
    box-shadow: inset 3px 0 #d97706 !important;
    transition: background-color 0.2s;
  }
  .help-ticket-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
  }
  .help-ticket-subject {
    font-weight: 600;
    display: inline-flex;
    align-items: center;
    gap: 6px;
  }
  .help-ticket-attn {
    width: 14px;
    height: 14px;
    display: none;
  }
  .help-ticket-item.has-attention .help-ticket-attn {
    display: inline-block;
  }
  .help-ticket-status {
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    color: #6b7280;
  }
  .help-ticket-meta,
  .help-ticket-preview {
    font-size: 12px;
    color: #6b7280;
  }
  .help-thread-header {
    display: flex;
    flex-direction: column;
    gap: 6px;
    margin-bottom: 12px;
  }
  .help-thread-title {
    font-size: 18px;
    font-weight: 600;
  }
  .help-thread-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    font-size: 12px;
    color: #6b7280;
  }
  .help-thread-messages {
    display: flex;
    flex-direction: column;
    gap: 10px;
    max-height: 500px;
    overflow: auto;
    padding-right: 4px;
  }
  .help-thread-item {
    display: flex;
    gap: 8px;
    width: 100%;
  }
  .help-thread-item.is-user {
    justify-content: flex-end;
  }
  .help-thread-avatar {
    width: 38px;
    height: 38px;
    border-radius: 999px;
    object-fit: cover;
    flex: 0 0 32px;
    border: 1px solid #e5e7eb;
    background: #fff;
  }
  .help-thread-message {
    border: 1px solid #e5e7eb;
    border-radius: 12px;
    padding: 10px 12px;
    background: #f9fafb;
    max-width: calc(100% - 10%);
    width: 100%;
  }
  .help-thread-item .help-thread-message {
    max-width: calc(100% - 10% - 44px);
  }
  .help-thread-message.is-user {
    background: #f8f1e6;
    border-color: #e7ddc7;
  }
  .help-thread-message-meta {
    font-size: 12px;
    color: #6b7280;
  }
  .help-thread-sender {
    font-weight: 700;
    color: #111827;
  }
  .help-thread-message-body {
    margin-top: 6px;
    white-space: pre-wrap;
  }
  .help-thread-attachments {
    margin-top: 8px;
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
  }
  .help-thread-attachment img {
    width: 96px;
    height: 72px;
    object-fit: cover;
    border-radius: 8px;
    border: 1px solid #e5e7eb;
    background: #f3f4f6;
  }
  .help-thread-attachment[data-lb-src] img {
    cursor: zoom-in;
  }
  .help-thread-attachment.is-file {
    display: inline-flex;
    align-items: center;
    padding: 6px 10px;
    border-radius: 8px;
    border: 1px solid #e5e7eb;
    background: #fff;
    font-size: 12px;
    color: #111827;
    text-decoration: none;
    max-width: 180px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
  }
  .help-thread-attachment.is-file:hover {
    background: #f9fafb;
  }
  .help-thread-reply {
    margin-top: 12px;
    display: flex;
    flex-direction: column;
    gap: 8px;
  }
  .help-textarea {
    width: 100%;
    border-radius: 10px;
    border: 1px solid var(--border);
    padding: 12px 14px;
    resize: vertical;
  }
  .help-thread-reply .inp-wrap {
    width: 100%;
    min-width: 0;
  }
  .help-thread-reply .help-textarea {
    max-width: none;
    box-sizing: border-box;
  }
  .help-upload-input {
    display: none;
  }
  .help-upload .upload-zone {
    margin-top: 6px;
    border: 2px dashed #d1d5db;
    background: #f5f7fb;
    border-radius: 12px;
    padding: 16px;
    text-align: center;
    color: #111827;
    cursor: pointer;
    transition:
      background 0.15s,
      border-color 0.15s;
  }
  .help-upload .upload-zone:hover {
    border: 2px dashed var(--color-primary);
  }
  .help-upload .upload-zone.dragover {
    background: #eef4ff;
    border-color: #2d6cdf;
  }
  .help-upload .upload-zone.is-disabled {
    cursor: not-allowed;
    opacity: 0.6;
  }
  .help-upload .upload-zone .up-title {
    font-weight: 600;
  }
  .help-upload .upload-zone .up-sub {
    font-size: 12px;
    color: #6b7280;
  }
  .help-upload .upload-zone .up-actions {
    margin-top: 8px;
  }
  .help-upload .upload-zone .btn-browse {
    display: inline-block;
    padding: 6px 10px;
    border: 1px solid #d1d5db;
    border-radius: 999px;
    background: #fff;
  }
  .help-upload .upload-list {
    margin-top: 10px;
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(110px, 1fr));
    gap: 8px;
  }
  .help-upload .upload-item {
    position: relative;
    border: 1px solid #e5e7eb;
    background: #fff;
    border-radius: 10px;
    padding: 8px;
    display: flex;
    flex-direction: column;
    gap: 6px;
    align-items: center;
    text-align: center;
    font-size: 12px;
  }
  .help-upload .upload-thumb {
    width: 100%;
    height: 72px;
    border-radius: 8px;
    background: #f3f4f6;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #6b7280;
    font-size: 11px;
  }
  .help-upload .upload-thumb img {
    width: 100%;
    height: 100%;
    object-fit: cover;
    border-radius: 8px;
  }
  .help-upload .upload-thumb.is-file {
    font-weight: 700;
    letter-spacing: 0.05em;
  }
  .help-upload .upload-item .meta {
    word-break: break-word;
  }
  .help-upload-hint,
  .help-upload-status {
    margin-top: 6px;
  }
  .help-faq {
    display: flex;
    flex-direction: column;
    gap: 10px;
  }
  .help-faq-item {
    border: 1px solid #e5e7eb;
    border-radius: 12px;
    padding: 10px 12px;
    background: #fff;
  }
  .help-faq-item summary {
    font-weight: 600;
    cursor: pointer;
  }
  .help-faq-body {
    margin-top: 8px;
    color: var(--bs-gray-700);
  }
  .help-form-row {
    display: flex;
    flex-direction: column;
    gap: 8px;
    margin-bottom: 10px;
  }
  .help-input {
    border-radius: 10px;
    border: 1px solid var(--border);
    padding: 12px 14px;
  }
  .help-input.is-invalid,
  .help-textarea.is-invalid {
    border-color: #dc3545 !important;
    box-shadow: 0 0 0 3px rgba(220, 53, 69, 0.12);
  }
  .help-field-error {
    display: none;
    margin-top: 2px;
    color: #dc3545;
    font-size: 13px;
    line-height: 1.4;
  }
  .help-field-error.is-visible {
    display: block;
  }
  .help-tabs {
    display: flex;
    flex-direction: column;
    gap: 16px;
  }
  .help-tabs-nav {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
    gap: 12px;
  }
  .help-tab {
    border: 1px solid #e5e7eb;
    border-radius: 14px;
    padding: 14px 12px;
    background: #fff;
    text-align: center;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 6px;
    transition: all 0.2s ease;
  }
  .help-tabs-nav .help-tab:hover {
    background: #f8f1e6;
  }
  .help-tab-icon {
    width: 38px;
    height: 38px;
    border-radius: 999px;
    display: grid;
    place-items: center;
    background: #f8fafc;
    color: #d16b00;
    font-size: 16px;
  }
  .help-tab-label {
    font-weight: 600;
    font-size: 14px;
    color: var(--color-title);
    display: inline-flex;
    align-items: center;
    gap: 6px;
  }
  .help-tab-attn {
    display: none;
  }
  .help-tab.has-attention .help-tab-attn {
    display: inline-flex;
  }
  .help-tab-attn img {
    width: 14px;
    height: 14px;
  }
  .help-tab.is-active {
    background: #f8f1e6;
    border-color: #e7ddc7;
  }
  .help-tab-panel {
    display: none;
  }
  .help-tab-panel.is-active {
    display: block;
  }

/* Help centre landing page. Keep these styles local to this page. */
.help-centre-page { --help-navy: #052c65; --help-orange: #b94f00; --help-muted: #526680; background: #fff; color: #12284b; }
.help-centre-page .container { max-width: 1180px; }
.help-centre-page h2 { font-size: clamp(22px, 2.3vw, 28px); font-weight: 750; letter-spacing: -.6px; color: #12284b; margin: 0 0 18px; }
.help-centre-page button, .help-centre-page a { -webkit-tap-highlight-color: transparent; }

.help-centre-page [hidden] { display: none !important; }
.help-hero { background: var(--help-navy); color: white; position: relative; isolation: isolate; overflow: hidden; }
.help-hero::after { content: ''; position: absolute; z-index: -1; width: 460px; height: 460px; right: -240px; top: 40px; border: 65px solid #ffffff08; border-radius: 50%; box-shadow: 0 0 0 70px #ffffff04; pointer-events: none; }
.help-hero-inner { padding: 150px 24px 48px; text-align: center; }
.help-centre-page .help-eyebrow { font-size: 12px; font-weight: 600; letter-spacing: 3px; color: #e6ecf5 !important; margin: 0 0 14px; }
.help-hero h1 { color: #fff; font-size: clamp(32px, 4vw, 50px); letter-spacing: -1.5px; line-height: 1.15; margin: 0 0 16px; font-weight: 750; }
.help-centre-page .help-hero-description { color: #dde6f3 !important; font-size: 18px; margin: 0 0 28px; }
.help-search { max-width: 820px; margin: 0 auto; text-align: left; }
.help-search-bar { display: flex; align-items: center; gap: 14px; padding: 6px 6px 6px 20px; background: #fff; border: 1px solid #dce4ed; border-radius: 10px; box-shadow: 0 8px 24px #00173622; color: var(--help-navy); }
.help-search-bar:focus-within { outline: 3px solid #eeb979; outline-offset: 3px; }
.help-centre-page .help-search-input { border: 0 !important; border-radius: 0; background: #fff !important; color: #12284b !important; box-shadow: none !important; min-width: 0; width: 100%; max-width: none; height: 48px; padding: 0 !important; font-size: 16px !important; outline: none; }
.help-centre-page .help-search-input::placeholder { color: #66768d; opacity: 1; font-size: 14px; }
.help-centre-page .help-primary-button { display: inline-flex; align-items: center; justify-content: center; border: 1px solid var(--help-orange); border-radius: 7px; background: var(--help-orange); color: #fff; padding: 12px 24px; min-height: 46px; font-size: 15px; font-weight: 650; text-decoration: none; line-height: 1.4; white-space: nowrap; transition: background .18s; }
.help-centre-page .help-primary-button:hover { background: #973f00; color: #fff; }
.help-search-meta { color: #e0e8f5; font-size: 14px; margin-top: 10px; }
.help-search-meta:empty { display: none; }
.help-search-results { margin-top: 12px; padding: 8px; background: #fff; border-radius: 12px; max-height: 420px; overflow-y: auto; color: #12284b; }
.help-search-result { padding: 14px 16px; border-bottom: 1px solid #e8edf3; }
.help-search-result:last-child { border-bottom: 0; }
.help-search-result:hover { background: #f7f9fc; }
.help-search-title { font-weight: 650; font-size: 16px; color: #052c65; text-decoration: none; }
.help-search-body { color: var(--help-muted); font-size: 14px; margin-top: 5px; overflow-wrap: anywhere; }
.help-search-updated { color: var(--help-muted); font-size: 12px; margin-top: 5px; }
.help-search-results mark { background: #ffebc9; color: #12284b; border-radius: 2px; padding: 0 1px; }
.help-search-results .help-empty { padding: 18px; }
.help-suggestions { display: flex; justify-content: center; flex-wrap: wrap; align-items: center; gap: 10px; margin-top: 18px; font-size: 13px; }
.help-suggestions button { border: 1px solid #ffffff66; border-radius: 24px; background: transparent; color: white; padding: 8px 15px; min-height: 40px; }
.help-suggestions button:hover { background: #ffffff19; }
.help-content { padding-top: 44px; padding-bottom: 64px; }
.help-section-description { color: var(--help-muted); margin: -10px 0 24px; font-size: 16px; }
.help-topic-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 16px; }
.help-topic-card { display: flex; align-items: center; gap: 16px; padding: 22px 18px; border: 1px solid #dde4ee; border-radius: 10px; background: #fff; text-align: left; color: #12284b; transition: border-color .18s, box-shadow .18s, transform .18s; }
.help-topic-card:hover { border-color: #d99d67; box-shadow: 0 5px 18px #12284b09; transform: translateY(-2px); }
.help-topic-icon { display: grid; place-items: center; flex: 0 0 50px; height: 54px; background: #fff6ea; border-radius: 10px; color: var(--help-orange); font-size: 24px; }
.help-topic-copy { flex: 1; min-width: 0; }
.help-topic-copy strong { display: block; font-size: 16px; margin-bottom: 5px; }
.help-topic-copy > span { display: block; color: var(--help-muted); font-size: 13px; line-height: 1.5; }
.help-topic-card > .fa-arrow-right { font-size: 13px; }
.help-discovery-grid { display: grid; grid-template-columns: 1.2fr 1fr; gap: 48px; margin: 42px 0; }
.help-guide-link { display: flex; align-items: center; gap: 16px; padding: 20px 12px; border-bottom: 1px solid #e4eaf1; color: #12284b; font-size: 15px; text-decoration: none; line-height: 1.5; }
.help-guide-link:hover { background: #f8fafc; color: var(--help-orange); }
.help-guide-link > span { flex: 1; }
.help-guide-link > i:first-child { font-size: 22px; }
.help-guide-link > i:last-child { font-size: 12px; }
.help-support-card { padding: 30px; text-align: center; border: 1px solid #f6e9d7; border-radius: 12px; background: #fff7ec; }
.help-support-card h2 { font-size: 24px; }
.help-support-art { font-size: 64px; color: var(--help-navy); line-height: 1.3; margin: 14px 0; }
.help-support-card p { font-size: 15px; color: var(--help-muted); margin-bottom: 18px; }
.help-centre-page .help-text-button { display: block; margin: 14px auto 0; color: #052c65; font-size: 14px; background: none; border: 0; padding: 6px; text-decoration: underline; text-underline-offset: 3px; }
.help-support-section { scroll-margin-top: 110px; }
.help-tabs-nav { display: flex; flex-wrap: wrap; gap: 8px; border-bottom: 1px solid #e1e7ef; padding-bottom: 12px; }
.help-tab { flex-direction: row; border: 1px solid transparent; gap: 10px; padding: 10px 16px; border-radius: 8px; }
.help-tab.is-active { border-color: #e7ddc7; background: #fff7ec; }
.help-tab-icon { width: 30px; height: 30px; font-size: 15px; background: transparent; color: var(--help-orange); }
.help-card { border: 1px solid #e0e6ee; padding: 26px; box-shadow: none; }
#help-panel-common > .help-card { padding: 12px 0 0; border: 0; background: transparent; }
.help-faq { gap: 10px; }
.help-faq-item { border: 1px solid #dde4ee; padding: 0; border-radius: 9px; overflow: hidden; }
.help-faq-item summary { display: flex; justify-content: space-between; align-items: center; gap: 20px; padding: 18px 20px; font-size: 16px; list-style: none; color: #12284b; }
.help-faq-item summary::-webkit-details-marker { display: none; }
.help-faq-item summary i { font-size: 12px; transition: transform .18s; }
.help-faq-item[open] summary i { transform: rotate(180deg); }
.help-faq-item summary:hover { background: #f8fafc; }
.help-faq-body { padding: 0 20px 20px; margin: 0; line-height: 1.75; font-size: 15px; color: var(--help-muted); overflow-wrap: anywhere; }
.help-updates { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 40px; margin-top: 46px; padding-top: 32px; border-top: 1px solid #e4eaf1; }
.help-updates h2 { font-size: 21px; }
.help-ticket-status { border-radius: 20px; background: #edf2f8; color: #29476b; padding: 4px 8px; font-size: 10px; letter-spacing: .03em; }
.help-ticket-subject, .help-thread-message-body { overflow-wrap: anywhere; }
.help-grid > *, .help-thread-card { min-width: 0; }
.help-sr-only { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip-path: inset(50%); white-space: nowrap; border: 0; }
@media (max-width: 991px) {
  .help-topic-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .help-discovery-grid { gap: 24px; }
  .help-hero-inner { padding-top: 125px; }
}
@media (max-width: 600px) {
  .help-content { padding: 30px 20px 40px; }
  .help-hero-inner { padding: 180px 20px 34px; }
  .help-centre-page .help-hero-description { font-size: 16px; }
  .help-search-bar { gap: 8px; padding-left: 12px; }
  .help-search-bar > i { display: none; }
  .help-search-bar .help-primary-button { padding: 12px 14px; }
  .help-centre-page .help-search-input { font-size: 16px; }
  .help-topic-grid, .help-discovery-grid, .help-updates { grid-template-columns: 1fr; }
  .help-topic-card { padding: 16px; }
  .help-discovery-grid { margin: 32px 0; }
  .help-support-card { padding: 24px 18px; }
  .help-tab { flex: 1; justify-content: center; padding: 10px 6px; }
  .help-tab-icon { display: none; }
  .help-tab-label { font-size: 12px; }
  .help-card { padding: 18px; }
  .help-grid { grid-template-columns: minmax(0, 1fr); }
  .help-updates { gap: 28px; }
}
@media (prefers-reduced-motion: reduce) {
  .help-centre-page *, .help-centre-page *::before, .help-centre-page *::after { transition: none !important; scroll-behavior: auto !important; }
}